More fun stuff

As promised, I have added the last of the fun stuff to the store for now. By popular vote, midnight madness has hit Trubble, starting with Ginnie for free… Remember the prize will change daily if won, as will the number of people who can get it free.

Plus, I have added an easy way of getting something, Pick’s win prizes… Slip us into your picks by heading into your profile, onto the picks page and clicking New. All done so long as you are in the store when you do it. Then touch our picks for prizes board… and poof…. 1 free gift… todays in 100L gift card!!!
Don’t miss out… this is going to get fun…. I will be hiding a 1000L gift card in one of the games at a random time over the next couple of  days, so keep your eyes peeled or subscribe to our mailing list ( also getting something free for doing so) to get hints.
http://slurl.com/secondlife/Blues%20Island/98/90/23/

Getting Good Customer Service

A big part of any business is its customer service. Without customers there wouldn’t be a business, therefore all business owners both on the grid and in the real world focus on looking after those customers.

So what can you do to help those businesses to help you?

Before you contact the designer regarding your enquiry, first check their profile and store signs for the store policies regarding your problem. You will likely find your answer there, and speed up the process of fixing things.

Also, try and put yourself into the designers shoes. They work hard to release new items and help customers at the same time and may not be able to assist you immediately. It’s always best to request support by notecard, so that the designer doesn’t lose your enquiry if they are AFK or their IM’s cap whilst offline, which the majority of them do. Follow this up after 48 hours if you haven’t had a reply, just in case it was lost, but don’t harass with a stream of IM’s.

Common Queries and how to enquire

  1. Your item didn’t get delivered by the system due to an error, but it took your funds.Firstly the worst thing you can do, and unfortunately a very common way of trying to bring up this subject is to begin accusing the designer of  trying to “scam” you.  This helps nobody and only causes friction before they have even tried to help you. Instead send them a notecard, by dropping it into their profile, with the following information.

Your avatars name – So they can get back to you.

A brief description of the problem – For example… “I purchased {item name} from your store located at {sim name} for the total of {price}. The system took my funds but didn’t deliver the item”. All of these details help the designer check that it isn’t an error with their vendors.

Your transaction details – This is found in WORLD > ACCOUNT HISTORY and does require you to log in. You can also access this via the second life website. This piece of information is essential.

2. You accidently purchased 2 of the same item – Send the above notecard to the designer. Most will give you a replacement of a similar value outfit to replace the extra purchase.

3. You accidently purchased an item and want a refund – Unfortunately with the vast majority of designers this is a grey area as it is a common trick for people to say this to get 2 designs for the price of one. You need to be careful not to do this in the first place, as many clothes and other items cannot be returned due to no trans permissions. If it does happen by accident please send an apologetic note with transaction history to the designer, and if the item is transferrable offer to return it. Do NOT return it with the note as it depends on the stores policy whether they will refund. If they do state they will refund, return the item and thank them. If they say they cannot or will not, all you can do is chalk it to experience and walk away.

4. You have a suggestion or would like a custom item made – Send a notecard!!! See the pattern?

Designers love to recieve notecards from customers. Anything from a support request right along to a suggestion, comment or thankyou are welcomed.

5. I bought {item} for my special event/wedding/other and would like to tell the designer how perfect it was!

Send a notecard and maybe some pics of the item in use. No matter how small, these nice notes and thankyou’s make many designers days, and may even end up being featured on their blogs. If its not even responded to, which I don’t see why it wouldn’t be, remember that it WILL have made the designer smile, and they will keep designing and running their store. That’s why you went in the first place!

Moved Post – Why Design

original post 29 December 2008

 

It’s a question I’ve been asked a few times in the short time I’ve been designing in phils place. In fact it’s possibly most popular I’ve been asked, and it springs to mind that those designers who have been doing this a lot longer than me may have been asked a million times over. So, I call to those designers out there to answer too, in comments or on their own blogs.

Why do you design clothing in world?

For myself, its complicated.

I didn’t join with any intent on designing, I didn’t even know that it was possible until a week or so inworld. Even at that point, I didn’t think I would be able to design. I’m not the most artistic person, and I’d not used photoshop at all until I started. I didn’t even have the software.

Eventually I got bored with the clubs and had a list of things I wanted to achieve. The first being, I wanted a business. Something to keep me entertained, and some way to earn L’s to keep me in shoes and clothing.
I opened a few club’s. Each of which I got bored of eventually. I even set up a resell (sorrrryyyy) store, which lasted all of 1 week.

Then I found the appearance menu’s and began to play. Coming up with Kelly and Layla (available in the dollarbies area) after a few weeks and with the help of a few tutorials on prim skirts.

I was excited at the prospects of this new skill, and wanted to learn all I could about creating, so I started reading. I spent time at the Ivory Tower, and even tried scripting.

At this point I still had no idea what I wanted to focus on, and so I tried a little of everything, learning that I was not very skilled with larger prims, and, although I enjoyed it, I wasn’t very imaginative with jewellery or creating textures for them.
I even tried creating shoes and boots, but lacked the patience for lining up the prims.
Sculpties confused me, and still do. As did animation.

Therefore, after putting my finger into a LOT of different flavour pies. I decided to concentrate on clothing design.

My first software for this was the Gimp. Which I fell in love with within a month or so. It was, and still is, free. But so rich on features it could easily compete with photoshop.
I found tutorials, and slowly but surely began to create clothing that improved from barely wearable, so sellable.
And Trubble was born.

I moved onto using AvPainter alongside the Gimp, and found my designs so much easier to bring into world, and once I’d mastered that, I took the plunge and got Photoshop.
I now use, SLCP, AvPainter, Gimp and Photoshop CS2 to design, amongst other programs to make textures and other details. I still look for tutorials, and know with each design, I am improving my skills. So I keep going, learning and selling.

Don’t be fooled into thinking I do this for the L’s. I’m not denying they’re nice when they come, as they do help me to puchase items for the store, pay for the textures that I really struggle with, purchase sculpties (I’m more than useless at making them) and cover the costs of uploads. People do say that once a design is in world, it’s all profit. But any designer will say, the overheads of an SL store are more than they look.

But for me, seeing my designs in the clubs or out exploring, is the most amazing feeling. To spot something on somebodies blog, or on an avatar in world, and to say “I made that” is the reason I design.